Question 1

How do I make a reservation?

Accepted Answer

To make a reservation, you can visit our website and check the availability of your desired property. Once you've selected your dates, follow the booking instructions and secure your reservation. You can also reach out to our friendly customer service team for assistance with the booking process.

Question 2

Do you offer Concierge services?

Accepted Answer

We want to make sure your stay is as comfortable as possible. For this reason, we change and add to our concierge services regularly. Contact us to see how we can help!

Question 3

What are the check-in and check-out times?

Accepted Answer

Our standard check-in time is 4:00pm, and check-out time is 10:00am. If you need early check-in or late check-out, kindly inform us in advance, and we will do our best to accommodate your request.

Question 4

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including all major credit cards. When making a reservation, you will be provided with the available payment options. Please note that a 50% deposit will be required to confirm your booking.

Question 5

Do you provide any toiletries?

Accepted Answer

We leave a starter kit for each reservation that includes shampoo & conditioner, bath soap, linens, paper towels, toilet paper, dish soap and disposable wash towel.

Question 6

What is your cancellation policy?

Accepted Answer

Our cancellation policy may vary depending on the property and the specific booking. Generally, we have a 30-day cancellation policy, where cancellations made 30 days prior to the check-in date are eligible for a refund. However, please review the cancellation policy specific to your reservation or contact our team for more information.

Question 7

Are pets allowed in the vacation rentals?

Accepted Answer

We understand that pets are part of the family, and in some properties, we do allow well-behaved pets. However, please note that an additional fee will apply to all pet friendly rentals. Kindly check the property details or contact us to inquire about our pet policy before making a reservation.

Question 8

Is smoking allowed in the vacation rentals?

Accepted Answer

Smoking is strictly prohibited inside all our vacation rental properties. However, designated outdoor areas may be available for smoking. Please respect our no-smoking policy to ensure a comfortable and clean environment for all guests.

Question 9

What amenities are provided in the vacation rentals?

Accepted Answer

Our vacation rentals are equipped with a range of amenities to make your stay comfortable and enjoyable. Common amenities include fully equipped kitchens, linens and towels, Wi-Fi access, and laundry facilities. Each property may have additional amenities, such as swimming pools, hot tubs, BBQ grills, or beach equipment. Please refer to the property listing for specific amenities provided.

You will be provided with a starter set of toiletries, paper towels, toilet paper, trash bags, laundry and dish detergent, and k-cups for your first morning coffee to get you started before you do your grocery shopping. Click HERE for a list of our local grocery stores.

Amelia Island Vacation FAQs

Frequently Asked Questions